Call center operations are plagued by high staff turnover, and even the lowest staffing stats are worrisome--one out of four customer service representatives (CSRs) aiding established clients quit ...

In an era of decreasing budgets and limited funds for travel, managers have struggled to find ways to ensure they keep a highly-trained and competent workforce. But experts in the U.S. Army Public ...

Staff at 300-Plus Properties Worldwide, Including Preferred, Summit and Sterling Brands, Learn Essential RezView(R) Practices Via Interactive Online Programs Pegasus Solutions, Inc. (Nasdaq:PEGS) ...

Because the COVID-19 pandemic accelerated the shift to remote work with lightning speed, computer-based training of new and long-time employees is now widespread. CBT has many advantages, but it also ...

PHOENIX--(BUSINESS WIRE)--July 25, 2006--QCSI(R) (Quality Care Solutions Inc.), a leading provider of advanced information technology and enterprise application software and services for health ...

DETROIT -- Ally Financial, formerly General Motors Acceptance Corp., Monday introduced a new, interactive Web-based training site for dealers called the Performance Development Center, which provides ...

Web-based training (wbt) - the use of the World Wide Web for training purposes that can be delivered anytime, anywhere to anyone with access to an Internet-enabled computer - has become a term both ...