FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for ...

Brings Thrive Global into the agent flow of work in Webex Contact Center, reducing agent attrition & enabling greater productivity with Thrive Reset New AI-powered innovations in Webex Contact Center ...

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. Webex AI Agent and Cisco (CSCO) AI ...

As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

Webex AI Agent and Cisco AI Assistant for Webex Contact Center deployments help organizations drive faster resolutions, higher productivity and improved service quality globally. Expanded integrations ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.