Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

KCB Bank Uganda just wrapped up their annual Customer Service Week by transforming its 15 branches nationwide into hubs of ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing ...

Almost everyone has a tale of placing an order for products based on a picture or a service promise and getting something ...

Though it’s on wheels and available for events, from golf tournaments to car shows, Good Guys Cigars often sets up at ...

Better yet, it’s worth adding that great companies never rest on their laurels. In business, stasis is the path to ...

DAVENPORT, Fla. ( WFLA) — A customer at a Florida McDonald’s was shot by an employee of the restaurant during a dispute over ...

American Express (AXP) remains a Buy for long-term investors, supported by strong brand loyalty, premium customer base, and ...

The timing in this case is eye-opening. About nine hours after Willie Delane deposited a $10,000 check, she got a text that ...

By Bernard Kelvin CLIVE As we celebrate another Customer Service Week globally, I would like us to take a moment to reflect.

Public policy think tank, CUTS International, has called on the Government and public institutions to retool and reset their approach to customer ...