When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Coinbase has confirmed an insider breach after a contractor improperly accessed the data of approximately thirty customers, ...

Desk-based roles may appear low risk, but they still carry legal and operational responsibilities. UK employers must ensure workers understand their duties under health and safety, data protection and ...

Discover 10 top online IT certifications that boost tech job prospects and supercharge your tech career training with ...

AI-driven triage, routing, and service updates help businesses resolve issues faster, improve consistency, and deliver a more proactive support experience.

I've been building websites and marketing campaigns for small businesses since 2010. I also run two businesses of my own: Hired Gunn Writing & Consulting and the Weeknight Writers group. I'm obsessed ...

Per Scholas has been bridging the skills divide for 30 years.

Trump administration officials offered to release billions of dollars in frozen funding for a rail tunnel under the Hudson River if Senator Chuck Schumer, Democrat of New York, led a push to rename ...

The Anker Soundcore V40i earbuds don’t offer top-of-the-line audio or features, but they sound good, stay put during rigorous ...

Woman tries to make a citizen’s arrest of Karl Rove for “war crimes” during Las Vegas book signing. We’ve skimmed his pro-Bush Administration book—and we’d like to suggest changing the charge to ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Staying organized at work can be difficult if you don't have the right tools; or have an ugly desk. Give your workspace a major upgrade with these items. Hearst Television participates in various ...