Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Organizations worldwide are adopting digital technologies ...

In the dynamic realm of customer service, where technological innovation surges forward with unrelenting speed, businesses find themselves at the cusp of a profound transformation in AI customer ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

SAN JOSE, Calif.--(BUSINESS WIRE)--At its annual customer success and innovation conference, Calix ConneXions 2023, Calix, Inc. (NYSE: CALX) announced the evolution of its award-winning Calix Support ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the finalists of HDI’s Global ...

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...

Emotional support animals do not have the same protection and training as a service animal; find out why Kelli Bender is the Pets Editor at PEOPLE. She has been working at PEOPLE since 2013. Her work ...

Quick and easy. Get matched with a Pet Insurance partner. Emotional support animals (ESAs) have become increasingly prescribed as a means to manage anxiety, depression and other psychological ...