Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

A new partnership between Argentum and Activated Insights aims to strengthen workforce training and research for the senior ...

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Penn professors and national studies highlight some of the emerging tools' limitations in replacing humans in the workforce.

In the fast-paced world of financial technology, staying ahead means more than just offering innovative products and services. It requires building agile, skilled teams capable of navigating complex ...

I’ve been playing around with a few online platforms that let you create an avatar of yourself that looks and sounds a lot like you. The one I tried most recently, VEED.IO, created a version of me ...

Inefficient tools, unhappy staff members, a shortage of workers, compliance concerns and soaring costs. Those workforce and operational challenges are a recipe for operational disarray for the ...

Gigwalk, a mobile work marketplace that pairs businesses with workforces, announced a new suite of mobile work tools designed to help companies manage and scale local workforces, create mobile work ...

Developer tooling startup Replit Inc., which has emerged at the forefront of the push toward generative artificial intelligence coding, has announced it’s letting go of 30 of its staff, or just under ...

When considering the general workforce, many don’t think of it as being made up of two distinct groups: salaried employees and hourly employees. Oftentimes this “single workforce” mentality leads to ...