The Permanent Citizens Advisory Committee to the MTA found riders are generally positive about the new system but nearly 75% had recently encountered some kind of issue.

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of the year, even after a report from an independent watchdog found that nearly three out of four people who have switched to OMNY have had problems with it.

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency says 84% of subway riders and 87% of bus riders were satisfied with OMNY. "I have no problem tapping. It works perfectly fine for me," New Jersey resident Leo Ross said.