The Permanent Citizens Advisory Committee to the MTA found riders are generally positive about the new system but nearly 75% ...

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...

The tap-and-go payment method is replacing the MetroCard. Straphangers cite some glitches, and a watchdog says the design ...

The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...

But forget the polls, each day 75% of riders choose the speed, savings, and convenience of tapping to pay,” Lazarus said.  More Local News Cynthia has been using her OMNY card. She would ...

NEW YORK (PIX11) — As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints with operating the new system. To take note of ...

Davey gives the thumbs up after successfully taping a new OMNY single-use fare card at the turnstile. Dennis A. Clark. There have been 10 machines installed so far at six stations across the ...

OMNY, which can be accessed through mobile devices or through a $5 physical plastic card, was introduced in 2021 as a more convenient alternative to the old-school MetroCards. 6.