NICE teams up with Certified Languages International to personalise customer service with CXone Mpower contact centre ...

Business Systems Ltd announces Andrew Jacobs to Managing Director. Andrew will lead the company growth in the contact centre ...

Sabio Group Expands Women in Tech Community Globally. sabio group women in tech contact centre solutions CX specialists ...

Uniquely is a dynamic business process outsourcer renowned for delivering outstanding sales and service solutions across ...

CX Tech Trends that Contact Centrer Leaders Can't Ignore - article by contact centre specialist Enghouse Interactive ...

Attendees highlighted two primary concerns hampering AI adoption: the struggle to successfully transition from proof of ...

Top Industries Revealed - Who Leads in Customer Service Excellence within the contact centre? New research by Esendex ...

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Content Guru’s Global AI Vision Takes Center Stage with New Website Launch. Leading CX Provider Also Announces Flagship AI ...

Wordwatch, a provider of communications governance & archiving solutions, announced William Davenport as its Managing ...

A group of 80s singing legends swapped the stage to handle calls for clothing retailer The White Stuff at their Contact ...

NHS Shared Business Services celebrates contact centre success - contact centre benchmarking success according to CCMA ...