The Customer Service Love Triangle long wait times, vague responses & endless transfers Cirrus contact centre research ...

In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities.

Skipping the Big Game Ad Spend? NICE Goes Digital with a Must-Watch AI Commercial. Nice contact centre specialist ...

Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms. Jabra Contact Centre ...

Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent of remote working. We define performance management as the ...

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Calabrio, the workforce performance company, is pleased to announce the appointment of Carl Gillert as Chief Financial Officer (CFO). In this role, Gillert will oversee the company’s global finance ...

We can all write – but if you want to learn to write to customers, and colleagues, in a way that’s clear, human, simple and effective, and achieves the outcome you desire, then this is the workshop ...