EU Digital Experience and Martech vendor consolidates portfolio of acquired and built brands, announces AI agent choreography ...

Voice AI interactions jumped 212% year-over-year as enterprises scale intelligent automation across contact centers.

Google’s Gemini bet on Gmail highlights why inbox data may be the deciding factor in who wins AI-powered commerce.

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

The problem isn’t tools or data volume. It’s architectures, decision cycles, and how teams are built to respond.

The MVPs span three categories: 120 Technology, 37 Strategy and 56 Ambassador. Eleven recipients reached 10-year status, ...

Listening is often mistaken for action. Decks, dashboards, and “closed-loop” emails can look like progress, but listening only matters when it changes decisions that ...

Consent asymmetry and “opt-out hurdles” are drawing fines. The compliance gap is technical, not legal language.

Verified customer feedback positions NiCE Cognigy as the only vendor to receive the Customers’ Choice distinction in this year’s report Hoboken, N.J.

Twilio Programmable Voice enables Genspark's AI agent to place real-time calls on behalf of users worldwide, automating real-world tasks, including customer service inquiries, across 40+ countries ...

Qualtrics appointed Jason Maynard as Chief Executive Officer and Board member on Feb. 3, 2026, as the experience management company advances AI initiatives and pursues a pending $6.75 billion ...

Customer data integration (CDI) unifies data from multiple sources, creating a complete and accurate view of customers. It’s how your favorite online store knows exactly what you’re looking for—even ...