AI-powered cookies give users more control over their data while helping marketers gain better insights with less tracking.

New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations HOBOKEN, N.J.

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and ...

Qualtrics AI agents will step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and ...

How Grammarly is making the leap from consumers to enterprises with AI-powered communication and a B2B marketing strategy ...

Dani Olean shares how AI, streamlined checkout and personalization changed the game for Zoom’s online business.

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting customer loyalty.

Will the new Alexa make sense of your shopping, entertainment, and lifestyle habits to become the first useful, contextually ...

MWC 2025 unveiled AI-driven networks, autonomous service agents and hyper-personalized connectivity. What does it mean for CX ...

Using AI to build and support customer experiences? Beware: hallucinations don’t just mislead; they fabricate.

Personalization gets customers hooked, but cross the privacy line, and they’ll ghost your brand. Here's how to keep trust ...