With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

Single-platform meeting rooms are adding unproductive friction to the hybrid workplace. Here’s how to address the challenge ...

As AI assistants become the norm, enterprises must make sure your retention and eDiscovery policies are ready.

The business analytics company’s new Data Maker allows organizations to create synthetic data for AI training.

8x8 rolled out several upgrades to its core products last week with an eye toward helping its expanding global customer base ...

Most companies that tried using AI to replace human work backtracked, either redeploying or altogether deprecating the ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Enterprises uploaded about 4 GB of data to generative AI platforms and tools in Q3, states a report from Harmonic Security, a data protection solution provider This number was a little over 1 GB in Q2 ...

Southeast Financial Credit Union replaced three siloed phone systems with one UC/CCaaS platform and revamped its communications efficacy.