These days, people can have natural conversations with their phones as if they were chatting with a friend. That’s thanks to the rapid evolution of voice recognition AI (artificial intelligence) ...

Sales teams need a cohesive strategy that ensures the right tools and training are at their disposal. Consistency is key to achieving regular sales, steady revenue growth, and dependable sales team ...

Business texting has transformed how teams connect with customers, offering immediacy that email simply can’t match. More organizations now use desktop messaging platforms for customer interactions, ...

You want your team to be as proficient and effective on the phone as possible. That’s a given. However, how can you be sure that they’re giving all they can give and being all they can be unless ...

The wrong kind of attention can change how your clients and potential customers see you overnight. That’s why businesses turn to reputation management services. But how do you find the right solution ...

For 150 years, this Private Religious University has been on a mission to develop students of faith, intellect, and character. Offering a rigorous curriculum that integrates both faith-based and ...

Forgetting essential details during a phone call is something that happens to the best of us. But it can seem unprofessional to ask clients to repeat themselves, and wastes time and energy in the long ...

Fax emerged as a disruptive technology in the 1980s, providing businesses with the ability to safely transfer documents over existing telephony infrastructure. This level of security, accuracy, and ...

A knowledge base can help to keep prospective buyers and established customers informed, but to work it needs to be informative, concise, and consistent. To help your organization put its best foot ...

Waiting 20 minutes to reach the right agent is a common customer service frustration. You then had to narrate your complaint from the beginning, only to be told to hold on again or call back. It’s ...

All businesses receive customer complaints. It’s an unavoidable part of having customers. The larger your customer base is, the more unhappy customers you’ll need to manage. It might seem like there ...

We are thrilled to announce the initial release of RingCX LeadSync for Zoho, a powerful extension designed to bridge the gap between your Zoho CRM and RingCentral 's RingCX Dialer. This integration is ...