Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

Sales teams need a cohesive strategy that ensures the right tools and training are at their disposal. Consistency is key to achieving regular sales, steady revenue growth, and dependable sales team ...

These days, people can have natural conversations with their phones as if they were chatting with a friend. That’s thanks to the rapid evolution of voice recognition AI (artificial intelligence) ...

Artificial intelligence is reshaping how businesses communicate, both internally and with customers. RingCentral’s latest research report, RingCentral Trends 2025: The state of AI in business ...

DaaS is a popular choice for forward-thinking businesses for a number of additional reasons. Here are six of our favorites: 1. Lower costs. DaaS enables businesses to deploy the hardware needed at any ...

AI is changing the way modern businesses work. AI tools are increasingly making it possible for organizations to increase productivity, enhance decision-making processes, and offer better customer ...

A new year means it’s time to look ahead at financial services trends on the rise. Global inflation was the dominant story in the financial sector throughout 2022. In 2023, businesses and consumers ...

RingCentral's Microsoft Teams integration enables external calling directly from Teams without requiring a Microsoft Teams Phone license. By embedding RingCentral's telephony into Teams, you can make ...

Cloud PBX (or cloud-based Private Branch Exchange) is a virtual PBX system rooted on the internet. It streamlines inbound and internal calls, routing them to the right department or user extension, ...

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Image Source . Contact centres can also use data from customer relationship management (CRM) software. By putting this to work in a contact centre, you can collect larger quantities of customer data ...