It is said that bad news travels faster than good news. When it comes to customer service, if the service is bad, the world will know. Good customer service keeps customers coming back, giving ...

If you have your own business, are currently working in the customer service industry, or if you’re actually the customer on the receiving end of the service given by a company, you know how important ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer service can make or break a brand. When it comes to ...

This world needs more people like an Atlanta-area IHOP restaurant customer, who noticed the amazing efforts of a “stretched thin” waitress and chose to reward those efforts, according to a news report ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. With all the focus on how AI, data, personalization and more ...

New research has revealed disparities in customer service experiences across the UK. The largest proportion of people receiving poor customer service are in Northern Ireland, while the highest ...

I've been fortunate to have worked in many jurisdictions over my career, and the talent and capabilities of the island go toe ...