Credit: Getty Images Recalls of benzoyl peroxide-containing acne products have sparked discussing regarding the potential for degradation into benzene and associated risk for cancer. For generations ...

MANILA, Philippines (Updated November 10, 2025, 3:23 p.m.) — A coalition of business process outsourcing (BPO) workers has called on the Department of Labor and Employment (DOLE) to immediately act ...

American business services giant Conduent has confirmed that a 2024 data breach has impacted over 10.5 million people, according to notifications filed with the US Attorney General's offices. Conduent ...

LOS ANGELES – The Philippines’ booming business process outsourcing (BPO) sector – a key pillar of the country’s economy – faces renewed uncertainty as US lawmakers push measures to restrict the ...

The Department of Labor and Employment (DOLE) on Sunday released a cease-and-desist order against one of the business process outsourcing (BPO) firms operating in quake-hit Cebu over its lack of ...

The spreadsheet on a carrier COO's desk tells a story unthinkable five years ago. His company's business process outsourcing (BPO) partner processes claims support tasks for about $525K a month. Last ...

A new business has opened in Winchester, and is actively looking to hire. According to a press release, Strategic BBO Solutions, LLC – featuring a customer service call center and support team – is ...

Microsoft is betting big on AI. Starting with integrating Bing with ChatGPT, it has implemented AI capabilities in its products. Microsoft Designer is a new product from Microsoft with AI capabilities ...

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Fraud in the U.S. banking industry is rising, particularly as the shift to digital banking accelerates, increasing costs and negatively impacting consumer experience (CX) and trust. Findings from the ...

When ChatGPT burst onto the scene in 2022, alarm bells rang across the BPO industry. Millions feared job losses to automation — but most believed only low-skill, repetitive roles were at risk. Today, ...

Pranav Dalal is the CEO and founder of Office Beacon, a global outsourcing firm that serves clients in various industries worldwide. The conversation around business process outsourcing (BPO) used to ...