When Marc Andre had trouble with his cable TV company, his expectations were "very low." He and his wife had moved to a new home and suddenly were cut off from their old Comcast account. In the past, ...

There's dissatisfaction brewing among cable customers, and it's making it hard for cable companies to hold onto subscribers. According to market research firm CFI Group, high prices and poor customer ...

During an earnings call in July, Charter CEO Chris Winfrey said that to help retain cable customers, Spectrum will upgrade ...

DEBORAH YAO AP Business Writer PHILADELPHIA — For far too long, cable customers fumed as they waited in vain for the cable guy to show up. When he did come, sometimes it took multiple visits to ...

Mark Plosa, fourth from right, general manager of the Wilkes-Barre office of Service Electric Cable TV & Communications, and Mayor George Brown, third from right, get ready to cut the ribbon on the ...

California Attorney General Rob Bonta is joining more than a dozen of his colleagues in calling for more regulation of the customer service provided by internet, cable and other communications ...

People like their cable companies and Internet service providers (ISP) less than they did last year — and they didn't like them very much then either. In the American Customer Satisfaction Index's ...

They're still stuck in last place among all the business categories the American Customer Satisfaction Index ranks. People like their cable companies and internet service providers (ISP) less than ...