For optimal performance, call centers are usually stacked with technologies like CRM (Customer Relations Management) software, automatic call distribution systems, and other advanced technologies.

Emotion is the driving force in today's buying process. Learn how to tap the feelings that drive customers' buying decisions.

Focuses on the concept of customer value, operating decisions in sales, customer service, and account management. Focus is given on calculating the value of a good or service to the customer, ...

Today’s B2B brands are bringing a more human and often light-hearted approach to their strategies – and breathing new life into customer relationships. Many B2B brands operate in highly ...

BOSTON, Jan. 29, 2025 /PRNewswire/ -- 360PR+ has been tapped to provide consumer public relations services to Bona, a global leader in floor care, maintenance and renovation. 360PR+ will help ...