For optimal performance, call centers are usually stacked with technologies like CRM (Customer Relations Management) software, automatic call distribution systems, and other advanced technologies.

Emotion is the driving force in today's buying process. Learn how to tap the feelings that drive customers' buying decisions.

Rohit Chopra, director of the Consumer Financial Protection Bureau, posted a letter Saturday on X to President Donald Trump that he would no longer serve in the role.

Focuses on the concept of customer value, operating decisions in sales, customer service, and account management. Focus is given on calculating the value of a good or service to the customer, ...

BOSTON, Jan. 29, 2025 /PRNewswire/ -- 360PR+ has been tapped to provide consumer public relations services to Bona, a global leader in floor care, maintenance and renovation. 360PR+ will help ...