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Infosys Consulting Location: Sydney or Melbourne Type: Permanent Interested candidates, please apply using the link below. #infosysconsulting#Abhishek Arora#contact center transformation lead# ...

Organizations have turned toward 8x8 CPaaS APIs to power customer engagements across multiple touchpoints. Year-over-year business operational highlights as of December 31, 2024, the end of 8x8’s FY25 ...

Inspiro, a global leader in digital customer experience (CX) and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience ...

Today at Enterprise Connect 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced a suite ...

LogicMonitor, the leading SaaS-based platform for AI-powered data center transformation, today unveiled its latest features to transform modern data centers and drive operational efficiency for IT ...

Trax announced that Cathay Pacific selected Trax to power its Engineering Department’s strategic digital transformation ...

The Solution and Product Architect is first and foremost a subject matter expert in Customer Experience with extensive experience of transformative and digital global customer operations. He/she has a ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...