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Jake Levine, VP of Partnerships at Ovation expressed how the integration benefits restaurants: “At Ovation we always say, ‘The value is in the volume’. You need to hear from a good amount of your ...

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We are excited to announce the Copilot Studio-powered customer feedback survey in Dynamics 365 Contact Center, now in preview. Now, contact center managers can use Copilot Studio Survey in the Contact ...

DeepSeek's impact has rippled across Amazon product updates, sales pitches, and development efforts, according to internal ...

Struggling with customer retention? Start by categorizing feedback to spot trends, think Lean principles: eliminate waste, focus on value. Use tools like NPS to quantify sentiments and prioritize ...

In addition, the Company has appointed VICE CRM founder, Jaret Christopher, as Chief Executive Officer effective April 1, 2025.

Royal Caribbean’s Icon of the Seas shattered all kinds of records when it was launched and grabbed even more attention when ...

Learn tips and tools for handling customer feedback in account management. Find out how to collect, organize, prioritize, analyze, act on, and evaluate feedback.

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JetBlue Airways is renowned for its customer-centric approach, ensuring passengers have access to assistance whenever they ...

Great finance software isn’t just built by developers - it’s shaped by the finance professionals who use it daily. From streamlining workflows to ...