Abstract: The Customer Voice Impact Matrix (CVIM) is a framework that combines sentiment analysis and topic modeling to convert unstructured customer reviews into actionable insights. A BERT-based ...

Abstract: The importance of Customer Experience in the current business world has prompted various organizations to look for ways of improving their interactions with the customers. This problem has ...

Forbes contributors publish independent expert analyses and insights. Matthew C. Meade, is a NY-based fintech exec and author This voice experience is generated by AI. Learn more. This voice ...