Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Singlife is putting an AI agent at the heart of its customer service operations through a new partnership with Salesforce.

It is clear that industry insiders believe we are far off AI taking over job roles and being unchecked as insurers will be ...

This innovation makes Agent-to-Agent business automation a practical reality ...

Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per ...

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

Salesforce UK CEO Zahra Bahrololoumi and CTO Paul O’Sullivan put Dreamforce 2025 discourse about agentic AI into a UK context ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots ...

While you perfected human identity management, machines quietly took over your infrastructure. AI agents now handle 70% of ...

Our vision is to enable AI to run business operations, while humans make decisions. Not long ago, artificial intelligence (AI ...