Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Singlife is putting an AI agent at the heart of its customer service operations through a new partnership with Salesforce.

The best way to contact eBay customer service is through their online help center, but you can call their fraud assistance ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per ...

NextGen Healthcare, a provider of healthcare technology solutions, has launched NextGen Navigator, an artificial intelligence-driven customer service agent powered by Luma for answering inbound calls ...

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact ...

Bank of America analysts Brad Sills and Matt Bullock updated their opinions on Salesforce shares after attending Salesforce’s ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

The winners of the ESTAS Awards 2025 were revealed on Friday.

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...