Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Our vision is to enable AI to run business operations, while humans make decisions. Not long ago, artificial intelligence (AI ...

Salesforce UK CEO Zahra Bahrololoumi and CTO Paul O’Sullivan put Dreamforce 2025 discourse about agentic AI into a UK context ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

The integration's extensive network of agents and connections provide Opal users with a unified view of the customer journey NEW YORK, Oct.

Going into the conference this week there was a presumed wisdom based on public domain statements about the traction ...

Secret Service agent Clint Hill hangs on to the presidential limousine, preventing first lady Jaqueline Kennedy from climbing out, moments after President John F. Kennedy was shot in Dallas on Nov. 22 ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

AI bubble about to burst? Nonsense, says Fausto Fleites, who offers best-practice lessons for turning AI concepts into valuable production services.

At Salesforce’s annual Dreamforce event for customers last year, CEO Marc Benioff told roughly 45,000 attendees that using ...