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Whether someone is traveling for business or pleasure, the level of customer service she receives on her trip will help determine whether she comes back for another visit or warns her friends to avoid ...

Almost everyone has a tale of placing an order for products based on a picture or a service promise and getting something ...

Oracle AI World is happening next week, but as a preview, Oracle has a Fusion Cloud announcement up its sleeve. New AI agents ...

Customer relations play a key role in the success or failure of a business. Strong relationships build brand loyalty and encourage repeat business, while poor customer service can drive buyers to your ...

Doha, Qatar: The Primary Health Care Corporation (PHCC) is celebrating Customer Service Week under the slogan “Your Service, Our Responsibility,” which falls annually during the first week of October.

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. With new deals dropping ...

The biggest barrier to AI in customer experience success isn't technology sophistication—it's data fragmentation. Learn how ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

The US hotel industry is experiencing a sharp divide, with luxury hotels seeing revenue growth while mid-tier hotels struggle ...