Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer service and its importance is nothing new. For as long as businesses have been ...

There is one area in particular where my recommendations have evolved over time, and that’s language. Today’s customers prefer what could be called an authentic style of customer service. In other ...

What is a Quality Target? A Quality Target refers to a qualitative or quantitative value assigned to a required operation in the manufacturing or service process that affects a product’s end ...

Opinions expressed by Entrepreneur contributors are their own. If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will ...

When you’re dealing with customers, you offer more than just a product or a service. You’re also selling an experience. Part of that experience comes down to how easy your customers find it to ...

Yesterday's J.D. Power 2019 Home Security Satisfaction Study that includes both professionally (pro) installed and DIY home security systems got me to thinking about the importance of customer ...

I've known Celia Fleischaker, Verint's CMO, for several years now -- in fact, since she started prior to Verint as the CMO at PROS -- and my admiration for the quality of leader she is and even more ...

Welcome to the this week’s episode of Ten Minute Talks! HW Media’s Chief Operating Officer Diego Sanchez, is joined by the President of NewRez, Baron Silverstein. The pair talk about the importance of ...

Opinions expressed by Entrepreneur contributors are their own. Social media has changed the game for businesses worldwide. In today’s digital age, social media has become a crucial platform for ...

Global digital asset trading platform Cryparx announced that it will continue to rely on stable technical infrastructure and professional customer service as the core pillars driving its expansion ...

They explore the financial value of new patients, the significance of effective scheduling, and the role of scripting in enhancing customer service. Levin emphasizes the need for dental practices to ...