The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting ...

CA has denied being responsible for the recent Discord data breach after it was named in the disclosure of the incident.

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

Discord's customer service provider has been compromised in the latest case of data breach, resulting in the leak of sensitive information.

Qantas Airways confirmed that hackers stole and leaked personal data of more than five million customers on the dark web ...

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They may be used to wearing hard hats, but the team at construction technology start-up Visibuild want to be known for their ...