The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

CA has denied being responsible for the recent Discord data breach after it was named in the disclosure of the incident.

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on August 11, 2025 in New York City. (Photo by Craig T Fruchtman/Getty Images) ...

Three bank trade groups are taking aim at the Consumer Financial Protection Bureau's recent request for information related to customer service at large banks and credit unions. In a joint letter to ...

Qantas Airways confirmed that hackers stole and leaked personal data of more than five million customers on the dark web ...

The company Discord, blamed for the recent hack involving the theft of government-issued IDs, has denied being hacked, instead blaming 'human error.' ...

Our data-driven, expert-reviewed ranking system makes it easier by delivering unbiased, transparent and actionable insights.