The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

BROOMFIELD, Colo.--(BUSINESS WIRE)--Level 3 Communications, Inc. (NASDAQ: LVLT) today announced that it has launched the MyLevel3 portal, an enhanced customer Web portal designed to streamline ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

Almost everyone has to deal with customer service at some point. In fact, 88 percent of the people surveyed recently by the Consumer Reports National Research Center had done so in the past year—to ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting ...

It’s referred to as CX, one of those insider-y near-acronyms meant to convey significance through brevity. CX is shorthand for “customer experience,” the significance of which cannot be underestimated ...

CA has denied being responsible for the recent Discord data breach after it was named in the disclosure of the incident.

Discord's customer service provider has been compromised in the latest case of data breach, resulting in the leak of sensitive information.

Qantas Airways confirmed that hackers stole and leaked personal data of more than five million customers on the dark web ...

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