Vodafone went down this week in a massive disruption for its broadband and mobile customers. We asked experts for guidance on ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

Is your phone on 'SOS' mode or Verizon Fios down today? Here's what's going on with Verizon, plus see outages near you.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

In a lawsuit filed in a federal court in Maryland on Monday, Democracy Forward said SSA did not respond to multiple records ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

After years of hiding behind FaceTime, phone calls on the Mac are getting their own spotlight. Here's all you need to know ...

Dan Smoker called United Airlines' official customer service number, but claims an agent eventually transferred him to a scammer Getty A Denver resident says he lost $17,000 after he claims a United ...