Once they reach school, don’t young people start to think of themselves as students as opposed to customers? Yes and no. As the so-called customer service revolution has reached across the private and ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers current events that impact customers and employees. One of the only predictable things about social media is ...

Is there anything more frustrating than calling a customer service line, being bounced around from robot to human and back again, and having to explain your issue every time someone new is on the line ...

Second Nature's next generation AI-based training solution is set to build on existing success with major brands ...

Artificial intelligence is moving into customer service. Many service organizations already use AI and even more plan to use it in the future. The growth of AI use over the next 18 months is projected ...

For more crisp and insightful business and economic news, subscribe to The Daily Upside newsletter. It's completely free and we guarantee you'll learn something new every day. AI has weaved its way ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

The internet service provider has etched out an enviable niche in a market dominated by household-name brands.

Global groups, high-ticket industries, and enterprises with cross-domain service needs.

In early 2020, when the coronavirus was still a distant concern, my wife and I booked an AirAsia flight to Bali. Big mistake. At the start of lockdown, we scrambled to secure a refund. We called the ...