Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting ...

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches, website ...

Financial institutions are leveraging AI to enhance security, deliver personalized experiences at scale, and streamline ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

Discord's customer service provider has been compromised in the latest case of data breach, resulting in the leak of ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Allie Kelly Every time Allie publishes a story, you’ll get ...

Stock in Coinbase (COIN), the largest U.S.-based cryptocurrency exchange, fell more than 8% Thursday on news it was the victim of a cyberattack, in which hackers successfully bribed overseas ...

DENVER, COLORADO / ACCESS Newswire / October 17, 2025 / Colorado Telephone (CTAC Solutions), a family-owned ...

Every time Juliana publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to receive emails from ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...

AI agents are revolutionizing the service industry by boosting efficiency, cutting costs, and improving customer satisfaction.

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...