Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

Conversational AI platform Parloa has nabbed $66 million in a Series B round, a year after it raised $21 million from a swathe of European investors to propel its international growth. The German ...

Altman warned that AI will compress centuries of job turnover into just a few years. Tech analysts are split: some see AI as a faster Industrial Revolution, others as a jobs apocalypse. Sam Altman ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

I was only trying to order my contact lenses. A mundane task, undertaken nose-in-phone while walking somewhere, probably late, likely crossing a road, which is my preferred, death-adjacent method for ...

Mike Murchison is CEO of Ada, an AI-powered platform transforming how brands around the world interact with the people that love them. When it comes to AI in customer service, we’ve reached the ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times and a crashing website. The Social Security Administration is surging staff ...