Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

Dell’s AI server momentum, record backlogs, and enterprise demand highlight a durable growth cycle. Click here to read why ...

Generally, yes. HP tends to offer more budget-friendly options, especially in their Pavilion and Envy lines, making them a ...

Salesforce CEO Marc Benioff bragged about a month ago about how he was able to lay off 4,000 support employees and replace them with artificial intelligence. He said 50% of customer service work is ...

Welcome to CMSWire’s dedicated channel to AI in Customer Experience. Here, you’ll find the latest news, insights and trends shaping the fusion of artificial intelligence with customer service, support ...

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With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

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IBM CEO Arvind Krishna was interviewed at the 2025 XChange Best of Breed conference about AI opportunities and quantum ...