You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

How to Choose the Right Microsoft Dynamics Partner for your Business Your email has been sent Choosing a Microsoft Dynamics 365 partner is as critical as choosing the platform. This guide shows how to ...

Abhishek Singh, a seasoned Competency Head - Microsoft, leverages Microsoft technologies to drive pr... Running a business in 2026 feels like steering a ship through fast, unpredictable tides.

Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rapid transformation, the need for a robust system to monitor agent activity is ...

Service leaders face continual challenges in evolving the service organization to meet customer expectations, putting their brand value and customer loyalty at risk—as a recent study shows, 96 percent ...

What makes Engine Dynamics different from other auto establishments? It’s their customer service and genuine love of cars. Engine Dynamics is an ASE-certified NAPA Auto Care Center. They offer all ...

A new, large-scale phishing campaign is actively exploiting the Microsoft Dynamics 365 Customer Voice enterprise feedback management application to deceive users and steal their login credentials, ...

In today’s rapidly evolving retail landscape, businesses must adapt to meet the changing demands of their customers. With the rise of digital commerce, customers expect seamless experiences that blend ...