Great customer service transcends the transactional, the scripted, the rote. Great customer service appears to flow naturally, with the service professional sincerely, willingly, and stylishly taking ...
IN all study of English literature, if there be any one axiom which may be accepted without question, it is that the ultimate standard of English prose style is set by the King James version of the ...
Books about language usage, including “Eats, Shoots & Leaves,” by Lynne Truss, and “Woe Is I,” by Patricia T. O’Conner, constitute a metaliterature, in which the writing must prove the writer’s ...
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