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In order to improve customer retention–a proven path to increased revenue–you deliver on, if not exceed your customers’ expectations of their experience. If you are in the business of e-commerce, ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Finding the best price has become a sport of its own. Amid inflation and rising costs, shoppers use specialized apps to sniff ...

Barnes & Noble added a free option to its membership offerings in the hope of better tracking how its customers shop and spend. The largest bookstore chain in the U.S. is also adjusting its existing ...

CEO Chris Hulls says he’s heard few complaints about the model that subsidizes its free app experience CEO Chris Hulls says he’s heard few complaints about the model that subsidizes its free app ...

Looking for a modern way to track your everyday spending, organize your finances and grow your savings — without breaking the bank? Luckily, many of today's best budgeting apps can help you track ...