New global survey reveals that three in four consumers will abandon companies that fail to show empathy—and why (and how) ...

A Delta Air Lines flight attendant and a Southwest Airlines gate agent went head to head in an Atlanta airport, then viral ...

Merrill Edge offers $0 ATM fees, hands-on support, and powerful investing tools. Read our full review to see if it's the ...

A Davenport McDonald's employee and two customers are facing charges after an argument in the drive-thru line ended with a ...

Levers are the pre-planned, clearly defined steps you can take (or "pull") when workloads spike. Instead of improvising, you ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Every single day, one sees or hears of one small business or another closing its doors, not for a period, but for good. And ...

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing ...

Shoppers are often busy and stressed, and a retailer that turns the holiday rush into a smooth, enjoyable experience can earn ...

KCB Bank Uganda just wrapped up their annual Customer Service Week by transforming its 15 branches nationwide into hubs of ...

Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

Almost everyone has a tale of placing an order for products based on a picture or a service promise and getting something ...