Discover the leading conversational AI platforms transforming enterprise customer interactions in 2026 with advanced features and capabilities.

We don’t know why librarians get such a bad rep. For whatever reason, when you think of a librarian, most people think of a stuffy, overly bookish type person—certainly not an unsung hero of comedy.

Serval Inc., a startup using artificial intelligence to process help desk requests, has raised $75 million in funding at a $1 billion valuation. Sequoia led the Series A investment. Serval said in its ...

A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team spending their days on. Help desks need help. But many of the agents ...

Recently I let a houseguest use my office. An hour later I found her padding to the refrigerator wrapped in the cream-colored cashmere throw I keep draped over my chair. She helped herself to grapes ...

On the Ground A journalist was physically present to report the article from some or all of the locations it concerns. Subject Specialist The journalist and/or newsroom have/has a deep knowledge of ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

KOREAN HELP DESK. Republic of Korea Ambassador Lee Sang-Hwa (center), along with PAOCC Executive Director Gilberto DC Cruz (2nd from left), pose with business and police representatives following the ...

AT&T is consolidating 22 internal help-desk centers into six US locations, according to sources. The move comes after a memo from CEO John Stankey and an employee survey revealed falling engagement.

As attackers target help desks and identity systems, traditional security perimeters are proving insufficient against agile, socially-engineered threats. Although British authorities arrested four ...