Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Difficult conversations can be scary as well as emotionally draining. Here are 5 tips to help you handle them gracefully and with less stress.

How HR should handle workplace harassment, violence from customers Workplace safety experts weighed in on addressing everything from annoying behavior to outright violence. Published April 22, 2025 ...

Many professionals struggle with difficult conversations in the workplace, particularly when emotions run high. Your first performance review, for example, was probably uncomfortable. Here’s why.

The Gist. Empower agents with AI.Leverage AI tools to streamline workflows, enhance accuracy, and improve first-contact resolution in the call center customer experience.