“我已经把ITIL Foundation、ITIL Expert一路考下来，流程图画得出神入化，可为什么凌晨2点的告警还是响个不停？” 如果你也曾这样怀疑人生，那么恭喜你，你正站在从“流程管控”迈向“工程自治”的十字路口——SRE（Site Reliability Engineering）正张开双臂等你入场。

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ITIL 4 is the leading framework for IT service management, and certification proves you can put its practices to work in live environments. For a single credential, the bill is often a few hundred ...

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IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...

Despite the push toward digital transformation, a 2024 survey on IT trends in the public sector shows many government IT operations still rely on manual processes to manage and support their ...

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ITIL is a set of best practices that enable organizations to align their IT services with their business needs, ensuring efficient service delivery and support. If you’re looking to enhance your IT ...