I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice response (IVR) technology offers a solution that ...

NyayPath is a digital solution to democratize access to mediation services in India. It allows citizens to file and track mediation cases online or offline (via IVR/SMS), find suitable mediators, and ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. In today’s world, where everyone is looking for convenience and ...

Businesses have spent decades layering new technologies onto their phone systems to streamline, automate and simplify the way they handle phone inquiries from customers. With the advent of cloud ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...