Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...

Atlassian launched Jira Ops, an incident response hub for software and information technology teams. Separately, Atlassian said it acquired OpsGenie, a company that focuses on incident reporting. Jira ...

Quasi Boardroom / Server Room / Windows Technical Mojo, so I'm prepared for this to get shuffled like a hot potato. What are people who are satisfied with their choice currently using for a ticketing ...

A known cybercriminal is trying to monetize internal data from Apple and T-Mobile's inventories as well as malicious code for Jira. One company denies this. A well-known cyber crook is currently ...

In the April 2017 issue, I wrote about how to use ticketing systems as a sysadmin to organize your tasks better. In that article, I made a brief reference to the fact that I've integrated some of my ...