In business, customer service and relationship management can mean the difference between bringing in new clients and losing revenue. But state and local governments traditionally do not have to worry ...

In business, customer service and relationship management can mean the difference between bringing in new clients and losing revenue. You need it to keep customers happy. Thankfully, Microsoft ...

SAN FRANCISCO--(BUSINESS WIRE)--Typeface, the generative AI platform for enterprise content creation, and Microsoft today announced an AI-powered experience within Microsoft Dynamics 365 Customer ...

LOS ANGELES, CA, UNITED STATES, January 22, 2026 /EINPresswire.com/ -- Truvio, a Microsoft-native software provider, ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Microsoft Dynamics 365 is a Customer Relationship Management (CRM) software from the big tech firm used by millions of employees around the world. The platform can perform tasks for a variety of ...

NEW YORK & NOIDA, India--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform customer service ...

Microsoft today introduced what it’s calling the “next generation” of AI product updates across its business apps portfolio. They touch on both Power Platform, Microsoft’s set of low-code tools for ...

AI assistants aren’t just for office work anymore. Microsoft on Wednesday unveiled a new virtual Copilot in Microsoft Dynamics 365 Guides, which will let workers in industrial settings use speech and ...