The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

Is it OK to ask awkward questions at the dinner table? Beth and Neil discuss chatting at meal times and teach you some useful vocabulary. A lot can happen around the dinner table – gossip, arguments.

To play this video you need to enable JavaScript. We spend so much of our day working – how can we ensure our job doesn't make us miserable? It takes more than just money and conditions. Neil and Beth ...