In this troubleshooting situation, the equipment is a package unit heat pump, and the customer has called for service because although they have the thermostat set at 74° F, the temperature in the ...

In this troubleshooting situation, we have a customer who has called to say that their 12,000 Btu through-the-wall unit is “blowing cool air even though it’s set for heat.” Here’s the unit’s profile: ...

While you might think one refrigerator is the same as the next, it’s not always true. For recreational vehicles, especially, there are variations in fridges and other equipment. Navigating maintenance ...