Salesforce is scaling back its reliance on large language models due to significant reliability issues, shifting focus to deterministic automation with its Agentforce product. Executives acknowledge a ...

Keap CRM provides a comprehensive suite of tools designed to help small businesses manage customer relationships, automate ...

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The Industry Leader Awards highlight the top technology vendors in customer service, marketing, and sales, covering enterprise and midmarket/small business CRM suites, contact center infrastructure, ...

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Looking for the best business plan software? I tested data-driven platforms to help you plan your business operations from the ground up, from content schedules to funding to market research.

After 15 years of 'Here's what I found on the web,' Siri is finally ready to have a conversation. Apple is reportedly ...

A capable email marketing service is essential for sending targeted ads, newsletters, special offers, or surveys to your customers. We help you choose the best one for your business based on our ...

Yahoo this week unveiled Scout, an AI-powered "answer engine" now in beta across desktop (at scout.yahoo.com), mobile ...