Salesforce CEO Marc Benioff says the cloud-based software company is saving about $100 million every year by using AI to enhance its customer service operations.

Salesforce CEO Marc Benioff announced a significant reduction of 4,000 customer support positions, a 45% decrease, as AI agents now handle 50% of customer interactions. This shift contrasts with ...

Salesforce CEO Marc Benioff is sending mixed signals on AI's workplace impact. While his company replaced 4,000 support jobs ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Salesforce CEO Marc Benioff said in his Dreamforce conference keynote that AI innovation is outpacing customers' adoption of ...

Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its ...

Bank of America analysts Brad Sills and Matt Bullock updated their opinions on Salesforce shares after attending Salesforce’s ...

Infosys has launched the Infosys Customer Experience Suite for Salesforce, a set of enterprise solutions designed to automate ...

A long-term plan centered on agentic artificial intelligence (AI) could reset expectations for Salesforce if growth and ...

Salesforce shares surged in premarket trading Thursday after the software maker issued a better-than-expected long-term sales ...

SAN FRANCISCO & NEW YORK--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced that 1-800Accountant, America’s largest virtual accounting firm for small businesses and ...

A billion Salesforce records are allegedly up for grabs on the dark web unless a ransom is paid to the ShinyHunters hacker ...